Frequently Asked Questions
- How do I find the CD or product I am looking for?
You'll notice that the site is divided into two main areas: The Earthsong Online Music Store and the Earthsong Online Marketplace. Within each of these main "stores", you'll find easy navigation to Earthsong Online's many music genres as well as exciting gift items to discover.
And what if you don't find what you're looking for? Simply drop us an e-mail and ask us to try to find that item that your heart desires that is not in our current catalog. We have access to a tremendous array of products and will be happy to research and special order any item that you request.
- What is Earthsong Online's Return Policy?
Basic returns policy: Within 30 days of delivery, you may return unopened CDs and DVDs and other gift items in new condition with original packaging and accessories. Books are not returnable.
If the return is a result of our error (you received an incorrect or defective item), we'll also pay the return shipping costs. Because items are individually inspected and carefully packaged for shipping, Earthsong Online does not assume responsibility for damage to jewel cases or DVD cases caused during shipping. (We can, however send you a new jewel case if needed.)
If you need to return an item, please e-mail us at customerservice@earthsongonline. Please use your e-mail address associated with your Earthsong Online account and/or original order. You will be e-mailed return shipping information.
Talk to Customer Service by phone: E-mail your phone number and we'll call you right away. Note: This service is currently available for customers in the U.S. only.
Contact Customer Service by e-mail: Please use your e-mail address associated with your Earthsong Online account and /or original order.
How and When Refunds or Replacements for Unopened, Defective or Incorrect Items Are Processed: We'll notify you via e-mail of your refund or replacement once we've received and processed the returned item. In most cases, we’ll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return.
If you do not receive your refund or replacement within 15 days from the day you sent us your return, please e-mail us for further assistance.
If you returned only one defective or erroneous item from a multi-item shipment for refund, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.
If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.
If, after reading this information, you feel that the amount of your refund was incorrect, please e-mail us.
Undeliverable Shipments returned to us: The purchaser will be contacted via e-mail to verify shipping address. If original shipping address provided by customer was incorrect, additional shipping charges will apply. No charges apply if the error was caused by Earthsong Online.
Missing Shipment: Contact info@earthsongonline.com to report a shipment that has not arrived in a reasonalble amount of time. Verify shipping address that you provided at time of sale.
- What are my shipping options?
Standard Shipping
· 3 to 5 business days
· Items shipped by USPS First Class (packages over 14oz. will be shipped USPS Priority Mail).
· Most items may be shipped to P.O. boxes and APO/FPO addresses
· Deliveries to Alaska, Hawaii, and P.O. boxes may take longer and require additional shipping charges
· Deliveries to APO/FPO addresses may take up to 21 days
Two-Day Shipping
· 2 business days
· No weekend delivery; no P.O. boxes or APO/FPO
· Items ship using UPS or Fed EX
- Is international shipping available?
Yes, International Shipments are sent via various carriers (FED EX, UPS, Global Priority Mail), depending on delivery address and best rate for your shipment. You will be notified by e-mail as to final shipping charges. These charges may require additional credit card authorization by you.
- How long will it take for me to receive my order?
· In the USA, if you order one CD, we send by first class mail. Your CD will arrive in 3-5 days.
· In the USA, if you order more than one CD, we send by PRIORITY mail. Your CD will arrive in 2-3 days.
· Outside of the USA, we use Global Priority Mail. Shipments usually arrive in 6-7 days.
- What forms of payment does Earthsong Online accept?
We accept Visa, MasterCard, American Express, Discover and of course, PayPal!
- What if an item I ordered is backordered or unavailable?
You will be notified by e-mail when an item is backordered and you can choose either to wait for the item or to cancel your order for the item. We usually will give a backordered item 30 days to come back into stock. If it is still on backorder at the end of 30 days, that backorder will be automatically cancelled. If an item is unavailable, you order will be automatically cancelled and you will be notified by e-mail.
- What is Earthsong Online's Privacy Policy?
We never give or sell your personal information or e-mail address to any other company. Your credit card info is never stored, and never seen by anyone. We don't store it in your permanent customer information.
- How can I submit my product for consideration for inclusion in the Earthsong Online store?
Earthsong Online is always eager to learn about new products. If you feel your CD, DVD book or other peaceful product might be a good match for our offerings, please e-mail us at info@earthsongonline.com or send a review copy and information to:
Earthsong Online
New Products
P.O. Box 2784
Scottsdale, AZ 85252-2784